Auto-Replenishment
Where do I go to manage my subscription?
You can manage your subscription from the subscription portal. You can also get to the subscription portal from My Account.
When will I receive my complimentary 6th product, and do I get to choose the complimentary product I receive?
Your complimentary 6th product will automatically arrive at your usual delivery frequency, after you’ve purchased 5 products. As with any auto-replenishment order, you can change the delivery date via the subscription portal. Your complimentary item
How long will my Marie Veronique product last? I'm not sure what delivery frequency to choose.
If you are using your products every day, most people find that they will need to replenish items according to the following schedule:. Sun Protection, Mist, Masks and Cleansers: Every 6 weeks. Serums and Oils: Every 8 weeks. However, you can choose
What products are eligible for auto-replenishment?
All full-size, full-price, individual skincare products are eligible for auto-replenishment. Books, gift cards, and travel sizes are excluded, as are already discounted duos and sets.
Can I modify or skip an upcoming subscription order?
If you'd like to make changes to an upcoming shipment, visit the subscription portal at least 1 business day before it's scheduled to ship. You'll have the option to get your order now, change the ship date, skip a delivery, or add/remove products.
How do I update or modify the details of my subscription, such as delivery frequency, address, payment information, etc.
You can manage your subscription from the subscription portal. In addition to making one-time changes to your next delivery, you can modify your subscription preferences such as delivery frequency, delivery address and payment method.
Is there a minimum subscription period?
There is no minimum subscription period. If you aren’t completely satisfied with your product, you can request a refund within 30 days of delivery, and you can cancel your auto-replenishment at any time via the subscription portal.
Can I apply a gift card to my auto-replenishment?
At this time, gift cards cannot be applied directly to auto-replenishment subscriptions. However, our customer service team can assist in manually applying a gift card to an upcoming auto-replenishment order. Please contact us at info@marieveronique.
Can I apply a discount code or 'gift with purchase' promotion to my new or existing auto-replenishment subscriptions?
Auto-replenishment subscriptions are not eligible for promotions, including discount codes, gift-with-purchase offers, or percentage/dollar-off discounts. Because you automatically receive your 6th product for free, additional promotions cannot be co